lgpro Casino & Sportsbook Terms
We at lgpro operate a gaming and sportsbook platform where users in supported jurisdictions can access live-dealer tables, slot games, and sports markets. These terms outline how we manage accounts, handle deposits and withdrawals, settle disputes, and protect user data on our platform.
When you create an account on lgpro, you agree to our terms and policies. We ask for verification (identity documents, proof of address) to comply with local financial regulations. Our services are available only where applicable law permits; users are responsible for verifying that their access complies with their own jurisdiction's regulations.
This page summarizes the key conditions under which lgpro operates. For specific questions about account rules, account preferences, withdrawal procedures, or dispute handling, contact our support team via the help section in your account.
Account Opening and Verification on lgpro
When you register on lgpro, we collect your email address, legal name, date of birth, and contact details. You set a password at least 12 characters long. We then verify your email by sending a confirmation code.
Before you can deposit or place wagers, we require identity verification. You upload a clear photo of your national ID card or driver's license and a selfie holding the same document. Our system checks that the name, date of birth, and face on the document match your account details. Verification typically completes within one business day; during high-traffic periods it may take longer.
We also ask for proof of address—a recent utility bill, bank statement, or government letter showing your name and current address. This step confirms your residential jurisdiction and helps us comply with financial crime prevention laws. Users from Jakarta, Surabaya, Bandung, Medan, and Semarang may provide documents issued by local government or utilities in their region.
Once verified, your account unlocks all lgpro games: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, World Cup, Champions League, MotoGP), and esports (Mobile Legends, Free Fire, PUBG Mobile).
Deposits and Payment Methods on lgpro
lgpro accepts eight payment methods for deposits: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. All deposits are instant or arrive within minutes of your request.
We do not charge deposit fees. The amount you send to lgpro is the full amount credited to your account balance. You can deposit as many times as you wish, subject to any personal limits you set in your account dashboard.
On lgpro, your account balance is held in a segregated trust account and is never mingled with operational funds. Your money is protected by our standard banking practices.
Withdrawals and Withdrawal Limits
You can request a withdrawal from your lgpro account at any time. Select your preferred payment method (mobile banking, local payment, online payment, or bank transfer), enter the amount, and confirm. Our team reviews your request for fraud signals and compliance with local regulations before processing.
Withdrawal times depend on your payment method. e-wallet and mobile banking transfers typically settle within minutes to a few hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take a few hours to one business day. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing times may extend due to reduced banking hours.
We may set withdrawal limits based on your account history, verification tier, or payment method. If your withdrawal request is delayed or rejected, we notify you via email with a clear explanation. You retain the right to appeal a withdrawal rejection through our support team.
Bonus Terms and Game Rules
From time to time, lgpro may offer promotional bonuses (e.g., deposit matches, free spins, tournament prizes). Any bonus offer includes specific terms: eligibility criteria, wagering requirements, time limits, and game restrictions. We display these terms clearly when the bonus is announced.
Bonuses are discretionary; we reserve the right to modify, pause, or withdraw any promotional offer with notice to affected users. If you have questions about bonus eligibility or terms, contact our support team.
All game outcomes on lgpro are determined by certified random number generators (slot games) or live-dealer card/dice actions (live tables). We do not alter results based on user activity, account balance, or time of day. Game rules and payout tables are published in each game's info section.
- Wagering requirement
- If a bonus carries a wagering requirement, you must play through that amount before withdrawing the bonus funds. This is stated upfront in the bonus terms.
- Game restrictions
- Some bonuses apply only to specific games (e.g., slots only, not live tables). Check the bonus terms to see which games count toward wagering.
- Expiry
- Bonuses expire after a set period (e.g., 7 days, 30 days). Any unused bonus is forfeited upon expiry.
Account Security and Responsible Use
Your password on lgpro must remain confidential. We recommend changing your password every three months and never sharing it via email, phone, or chat. If you forget your password, we send a secure reset link to your registered email.
We offer optional two-factor authentication (2FA), which requires you to enter a six-digit code from your phone each time you log in or request a withdrawal. We strongly encourage enabling 2FA to protect your account from unauthorized access.
You can set personal spending limits in your account dashboard: daily maximum stake, weekly deposit ceiling, and monthly loss limit. Once a limit is reached, that game category locks until the reset window passes. Limits help you stay in control of your spending.
If you notice suspicious activity on your account (unauthorized logins, transfers you did not authorize), contact our support team immediately. We investigate all security reports and take action to protect your account.
Dispute Resolution and Complaints
If you believe a game result was incorrect, a transaction was processed in error, or you have a complaint about your lgpro experience, open a support ticket via the help section in your account. Include your account ID, the date and time of the incident, and a clear description of the issue.
Our support team acknowledges complaints within 24 hours. We investigate using our database records, broadcast footage (for live-dealer tables), or game logs (for slots). We aim to resolve complaints within five business days. If we determine an error occurred, we correct your account balance or process a remedy as appropriate.
If you are not satisfied with our response, you can escalate to our compliance team by sending an email to the address provided in your support ticket. We review escalations independently and provide a final determination within ten business days.
Services on lgpro are available only where applicable law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited by law.
Data Privacy and Account Closure on lgpro
We collect personal data (name, date of birth, email, identity document) to verify your identity and comply with financial regulations. Your data is stored on encrypted servers and is never shared with third parties without your explicit consent. We retain your data for seven years for compliance purposes; after that, we delete it securely.
You can request a full export of your personal data by opening a support ticket titled "Data download request". We provide the export within 14 days in a standard machine-readable format (CSV or JSON).
If you want to close your account, open a support ticket and confirm your identity. We process account closure within one business day. You must withdraw all remaining balance before closure. Your transaction history remains on file for seven years per regulatory requirements; we delete personal identifiers after that period.
Prohibited Activities on lgpro
You agree not to use lgpro for:
- Money laundering, fraud, or financial crime.
- Sharing your account with others or using another person's account.
- Automated play (bots, scripts, third-party software) that bypasses our game interfaces.
- Collusion with other players to manipulate results (applicable to games with multiple participants).
- Accessing lgpro from a jurisdiction where online gaming is prohibited.
If we detect prohibited activity, we may suspend your account and forfeit any balance pending investigation. We may also report suspected financial crime to relevant authorities as required by law.
Limitation of Liability
lgpro provides the platform "as is". While we maintain standard security practices, we cannot guarantee that our servers will never experience downtime, data loss, or unauthorized access. We are not liable for losses resulting from temporary service interruptions, network failures, or acts beyond our control.
We are also not liable for your use of lgpro in violation of your local laws or for any losses you incur from your own decisions to deposit, wager, or withdraw funds. Your use of our platform is at your own risk.
Changes to These Terms
We may update these terms at any time. We notify you of material changes via email or an in-app notice. Continued use of lgpro after a change constitutes acceptance of the updated terms. If you do not agree with a change, you may close your account before the change takes effect.
These terms were last updated on the date shown in our legal notice page. For the most current version, visit our legal noticeIf you have questions about these terms, contact our support team via the help section in your account on lgpro.