lgpro Profile and Identity Setup
Account opening on lgpro starts with email verification and a name match against your payment method. We do this to prevent fraud and ensure that withdrawals go to the right person. Once you confirm your email, we ask for your full legal name, date of birth, and a phone number.
If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, we accept Indonesian ID cards and driver's licenses for identity verification. You upload a clear photo of the document and a selfie holding the same document. Our system compares the faces automatically; if there is any mismatch, a team member reviews it manually.
This step typically completes within one business day. Until verification is done, you can browse game tables and read rules, but you cannot place wagers or request a withdrawal. After approval, your account moves to "verified" status and all live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) unlock.
Email and Password Security
We let you update your email once every 30 days. To change it, we send a confirmation link to your old email first, then ask you to confirm the new one. This double-check prevents someone else from locking you out of your account.
Your password must be at least 12 characters and include uppercase, lowercase, numbers, and one symbol. We do not store your actual password; we keep only a hashed version so that even our staff cannot see it. If you forget it, we send a reset link to your registered email address.
Two-factor authentication adds a second layer: after you enter your password, we send a code to your phone that you must type within five minutes.
Two-Factor Authentication (2FA)
We offer 2FA as an optional feature. When enabled, every login requires a six-digit code sent to your phone via SMS. Withdrawals also ask for this code, so even if someone learns your password, they cannot move money without your phone.
You can enable or disable 2FA anytime in the security section. We recommend turning it on if you play regularly or keep a large balance. During major holidays like Idul Fitri and Idul Adha, when account security threats spike, we send reminders to inactive accounts urging them to activate 2FA.
Payment Methods and Withdrawal Rules
lgpro links your account to one or more payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each method has its own linked account number or phone number.
When you deposit, we transfer your funds to a holding account immediately and credit your lgpro balance within seconds. Withdrawals work in reverse: you request a payout, we verify your identity and account standing, then send the funds to your chosen method. The receiving bank or wallet processes the final credit; we do not control that timing.
You can add or remove payment methods at any time. Removing a method does not affect past transactions. If you want to change the bank account linked to your account, you must update it in the payment section, then verify the new account by making a small test deposit.
- account preferences
- You set a maximum amount per deposit. Changing this limit takes effect on your next deposit.
- Withdrawal review
- All payouts are reviewed for fraud signals; standard verification windows apply before funds leave our account.
- Transaction history
- We store three years of deposit and withdrawal records. You can export a CSV file for your own records.
Bonus and Promo Codes
If you receive a promo code from our team or through an email campaign, you enter it in the "Redeem bonus" section of your account. We apply the offer immediately and add any free credits or match to your balance. Bonus terms (like minimum odds or rollover requirements) appear clearly before you accept.
You can see all active and expired bonuses in your account history. Bonuses expire after a set period; if you do not use them by the deadline, they disappear. We do not carry bonuses forward to the next month.
Game Preferences and Betting Limits
lgpro lets you set personal spending caps so you stay in control. In the "Limits" section, you can set a daily maximum bet size across all tables, a weekly deposit ceiling, and a monthly loss limit.
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Set daily bet cap
Choose the largest single wager you can place on blackjack, roulette, or any live table. Once reached, tables show a "limit reached" message until midnight.
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Weekly account preferences
Total amount you can add to your balance each seven days. Resets every Sunday.
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Monthly loss ceiling
If your net losses hit this threshold, all live tables and slot games lock until the next calendar month.
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Review settings weekly
We recommend checking your limits before high-traffic periods like Liga 1 playoffs or Piala AFF knockout rounds.
These limits apply across our entire platform: live dealers, slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook (football, MotoGP, badminton). Changing a limit takes effect immediately.
Session Timeout and Auto-Logout
If you are inactive for subject to verification on a live table, we pause your session and ask you to log back in. This prevents accidental bets if you step away from your phone or computer. You can adjust the timeout window from subject to verification in the security section.
When you close the app or log out manually, your session ends and all pending bets are cancelled. If you were in the middle of a live-dealer hand, the hand resolves with your current stakes.
Data Privacy and Account Closure
We store your name, email, phone, identity document, payment details, and betting history on secure servers. Our privacy policy details what we collect, how long we keep it, and who can access it. You can request a full copy of your personal data at any time via the "Data download" button in your account.
Account Closure and Data Retention
You can close your lgpro account anytime. We ask you to withdraw all remaining balance first. Once closed, your account cannot be reopened; you must create a new account if you want to return. We retain your transaction records for seven years for tax and fraud-prevention purposes, but your name and contact details are anonymized.
If you want to close your account, open a support ticket and confirm your identity. We process closure requests within one business day. Any unused bonus credits are forfeited.
Mobile App and Cross-Device Sync
Our mobile app syncs your account in real time. Log in once on your phone, and your balance, game history, and settings appear immediately. If you adjust a betting limit on your desktop, it updates on your phone within seconds.
The app stores your session token locally so you do not need to re-enter your password every time you open it. However, we recommend logging out if you use a shared phone. Logging out clears the token and forces a fresh login next time.
Our app runs on iOS and Android and consumes minimal data; live-dealer streams adapt to slow connections. If you experience lag or crashes, you can clear the app cache in your phone settings or reinstall the app. Your account data is always safe and will not be lost.