lgproPrivacy Policy

This page describes what we collect when you use lgpro and how we keep that data protected. We take privacy seriously and comply with applicable data-protection laws in all jurisdictions where our services operate.

When you register an account on lgpro, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play our live-dealer tables and sportsbook, we collect personal information. We process this data only to deliver our service, verify your identity, process withdrawals, and prevent fraud.

We do not sell your data to third parties. We do not share your identity or payment details with advertisers. We store your data on encrypted servers and limit access to authorized staff only. You have the right to request a copy of your data, correct inaccuracies, or ask us to delete your account.

What We Collect on lgpro

We collect your email address, legal name, date of birth, and phone number during signup. For identity verification (required before withdrawals), we ask for a copy of your Indonesian ID card or driver's license and a selfie holding that document. We use facial-recognition software to match your photo to your ID.

When you deposit, we record the payment method, amount, and timestamp. When you play games (slots, live-dealer tables, sportsbook), we log your bets, results, and balance changes. We record your IP address and device type each time you log in. We store this data to comply with local regulations, detect fraud, and settle disputes.

Payment Data and Third-Party Processors

Our payment partners (DANA, e-wallet, mobile banking, local payment, and the banks) are separate entities with their own privacy policies. We do not handle your credit-card numbers directly; payment processors encrypt and transmit them. We receive only a confirmation that your deposit succeeded. Your payment details stay with the payment provider, not on our servers.

We use a third-party fraud-detection service to screen deposits and withdrawals for suspicious activity. This service may share your transaction data with financial regulators if required by law. We have a data-processing agreement in place with this vendor.

Cookies and Tracking

Our website and mobile app use cookies and local-storage tokens to remember your login session. These are essential for the site to function; you cannot use lgpro without accepting them. We also use analytics cookies (via third-party services) to understand how users navigate our site and which games are most popular. These analytics do not identify you personally.

We do not track you across other websites. Our cookies apply only to lgpro.app and our mobile app.

Data Retention and Storage Location

We keep your account data (email, name, ID documents, transaction history) for as long as your account is active, plus seven years after closure for regulatory compliance. We store servers in multiple locations, some of which may be outside Indonesia. By using lgpro, you consent to your data being processed outside your jurisdiction if necessary for service delivery.

Your password is hashed using industry-standard encryption; we never store it in plain text. If you forget your password, we send a secure reset link to your email.

Your Rights on lgpro

You have the right to access, correct, and delete your personal data. You can download a complete export of your account data (including all transactions, game history, and documents) by opening a support ticket. You can also request that we correct any inaccurate information or delete your account entirely.

To delete your account, you must withdraw any remaining balance first. Once closed, your account cannot be reopened. We retain transaction records for seven years for regulatory purposes, but we remove personally identifying information (name, email, phone) after three years unless required by law to keep it longer.

Access your data

Request a full export of your account data in CSV format via the help section on lgpro.

Correct errors

If your name or other details are wrong, open a support ticket with your ID and we will update them.

Close your account

Withdraw your full balance, then request closure. We process it within one business day.

Opt out of analytics

Disable analytics tracking in your browser settings. Essential cookies (login, fraud prevention) cannot be disabled.

Security and Data Breaches

We use SSL/TLS encryption for all data transmitted between your device and our servers. Our internal systems are protected by firewalls, regular security audits, and multi-factor authentication for staff access. We encrypt sensitive fields (ID documents, payment data) at rest on our servers.

Despite our safeguards, no system is non-specific info secure. If we discover a breach affecting your data, we will notify you by email within 72 hours (as required by law) and provide steps to protect your account. We recommend changing your lgpro password immediately if you receive a breach notice.

Two-Factor Authentication (2FA)

We offer optional two-factor authentication to add a second layer of security. With 2FA enabled, every login and withdrawal requires a six-digit code sent to your phone. This prevents unauthorized access even if someone obtains your password. We recommend enabling 2FA, especially if you use lgpro during busy periods like Liga 1 playoffs or Piala AFF tournaments when distractions are common.

Our Commitments on lgpro

We commit to using your data only for the purposes stated in this policy. We do not sell, rent, or trade your personal information. We do not use your email for marketing without your explicit consent. We do not share your data with unrelated third parties (e.g., advertisers or data brokers).

Our staff can access your data only for legitimate business purposes (customer support, fraud investigation, legal compliance). We audit access logs regularly and terminate employees who violate this policy. We require all contractors and vendors to sign confidentiality agreements.

Policy Changes

We may update this privacy policy from time to time. We will notify you of significant changes by email or by displaying a notice on lgpro when you next log in. Continued use of lgpro after a policy change means you accept the new terms. We encourage you to review this policy annually.

Jurisdiction and Legal Compliance

Our services are available only where local law permits. We comply with data-protection requirements in all jurisdictions where we operate. If a court orders us to disclose your data, we will comply as required by law, though we may notify you first if legally permitted to do so.

Contact Us About Privacy

If you have questions about this policy or want to exercise your rights (access, correction, deletion), contact our support team via the help section on lgpro. Include your account email and a clear description of your request. We aim to respond within five business days. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about our data practices, you may also contact your local consumer-protection authority.

Last updated: This policy describes our practices as of the date you read it. We reserve the right to update it at any time. Continued access to lgpro constitutes your acceptance of the current policy.